Returns & Exchanges

At Mocka, we want you to love your new furniture and decor, which is why we offer a 30-day change-of-mind return policy to ensure your home feels exactly right. If your purchase isn't a perfect fit, our streamlined process makes returning or exchanging items simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and provide a reason for the request.

• 2.
  Prepare the Package

  Carefully disassemble the furniture if necessary and pack it back into its original box, ensuring all hardware and assembly instructions are included.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location or schedule a bulky goods pickup.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items for quality, we will process your refund or store credit within 5-7 business days.